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The Firm represents companies in proceedings before the Colombian Consumer Authorities and the Colombian Courts. This includes investigations for alleged infringement of Consumer Protection regulations, actions derived from orders and instructions, consumer litigation arising from the claim of warranties, compensation for misleading advertising, defective products or alike, litigation involving group or class action lawsuits, and compliance with Authority requirements.
Likewise, the Firm offers advice to both companies and individuals in ensuring compliance with consumer regulations. This is achieved through the detailed analysis of business strategies, initiatives, and company advertising, as well as the development of robust compliance programs.
Serrano Martínez CMA has a remarkable team of partners and lawyers, each with extensive experience in consumer matters in both the private and public sectors. The Firm’s expertise enables the same to handle complex consumer cases for both domestic and foreign companies, as well as handling litigation scenarios involving the management of numerous legal actions against a company.